Terms & Conditions
1. Passports & Visas
ALL FOREIGNERS MUST HAVE A VISA TO TRAVEL TO INDIA.
The visa process must be completed by you. A valid passport and visa are required; the cost of processing your passport and visa is not covered by the trip. Your passport must be having a minimum of six months of validity with a Valid Indian visa.
2. Our terms and conditions
All major debit and credit cards are accepted, and you can also make a deposit or bank transfer to our account (details will be provided to let you know your choice to pay). Please note that payment for the trip must be made in advance for each person to confirm the reservation. Payment can be processed online through our secure server website. Our account department will provide you with evidence of payment as soon as you complete the advance payment, and we’ll keep you updated on your travel plans.
3. Take note
You can use your credit or debit card to pay the remaining amount when you get to India. Prior to the day of your departure from your nation, you can also make a deposit or bank transfer.
A 4% card fee applies to all PayPal transactions and credit/debit card payments.
Aside from the aforementioned, we might request full payment in advance in some special situations, such as when making bookings for luxury trains, expensive hotels or Cruise tours during special periods of the year like Christmas and New Year’s time.
Please be aware of any hikes in taxes, fuel prices, tour guide fees, or monument/museum admission fees that may be implemented by the government. The same would be charged extra to your trip as it comes from the Indian Government.
4. Domestic/International Air Tickets
Airline regulations on refund policies. We will not be liable for weather-related flight cancellations or flight delays. However, we’ll work hard to give our clients the best possible service and ensure their satisfaction.
5. Alterations to confirmed bookings
Modifications to confirmed reservations are not encouraged. However, if you need to modify plans that have already been confirmed, we will try our best to accommodate the adjustments, subject to the availability of new specifications.
6. On extra utilization of our vehicle
Please be aware that unless otherwise specified in the schedule, the cost of the vehicle (car/coaches with the driver) does not include any extended use of the vehicle following a transfer or after touring.
7. Policy for Cancellations and Refunds
We are very sorry that you had to postpone or cancel your trip to India. Nonetheless, we are aware that a variety of legitimate causes may arise. We must be notified in writing of any cancellations. The following cancellation penalties are going to be charged.
8. Fees for Cancellations & Refunds
We understand that there are several legitimate reasons why your trip to India may need to be cancelled, and we sincerely respect your decision. However, cancellation notifications from your end must be sent in writing by email, and they take effect the moment we receive them.
- 100% of the advance fee will be refunded if the cancellation is made at least 180 days before the scheduled arrival.
- 25% of the total trip cost will be charged for cancellations made between 90 and 180 days before arrival.
- If a cancellation occurs 45–90 days before arrival, 40% of the total trip cost will be assessed.
- 50% of the total trip cost will be charged if cancellations are made between seven and forty-five days before arrival.
- You will not receive a refund if you cancel 07 days before the arrival date or if you do not show up.
Note:
In case of a refund, bank transaction charges will be deducted from the cancellation charges.
9. Our responsibility
Ruhm accepts responsibility for the arrangements for your holidays, which are totally within our control and therefore, accepts liability to our customers for the negligence of the company staff. However, we would like to draw attention to the mentioned scenarios, which are outside our direct control or where, for some reason, we are not prepared to accept responsibility.
Under no circumstances will the Company be liable to the Client or any other traveller for: Any death or illness; personal injury; illness; delay resulting from loss; discomfort; higher costs; consequential loss and/or damage; or robberies, regardless of the cause.
Any action, inaction, or default by an independent contractor, another individual, or by a servant or agent working for them and involved in providing lodging, refreshments, a transportation facility, or any other service to the client or any companion travelling with them, regardless of the reason for the engagement. Trade agreements that are beyond our control—such as those resulting from natural disasters, labour disputes, the threat of war, riots, civil unrest, terrorist activities, transportation-related technical issues, extreme weather, airport and seaport closures, and similar events—or that are the result of unique and unforeseen circumstances—do not entail liability against our company.
There is no insurance coverage in place at RUHM to pay for costs associated with an illness, accident, theft-related loss, or any other circumstance. It is recommended that visitors look for these insurance plans back home. The client assumes complete liability for all baggage and personal belongings at all times.
10. Policy associated for the Hotel Check-in / Check-out
Please be aware that most hotels have check-in and check-out times of 1200–1400 hours (noon) and 1000–1200 hours (morning). Consequently, the cost of the tour does not cover the cost of early or late check-in or check-out. If necessary, we can always request an early check-in or late check-out, but we cannot guarantee it. That is dependent on room availability and hotel rules. We will reserve a different hotel of a comparable calibre if the previously stated hotel is not available.
11. Complaints
While we make every effort to give customers on any of our trips superior service and a hassle-free experience, occasionally things go wrong with the arrangements. If you have any issues, please talk to or let your trip manager know. They will try their best to address the issue right away. You can talk to us whenever the situation requires, around the clock.
RUHM has the right to update this website with revised policies from time to time. You can check if you’re happy with any changes by periodically visiting this page. This policy came into force from October, 2023.